Terms and conditions

Ananas Anam Ltd. produces Piñatex®, the natural textile made from pineapple leaf fibre

Minimum Order Quantities (MOQ)

Minimum order quantity is 1 linear metre (1m x 1.55m).

Bulk orders (500 linear metres +) will be dealt with on an individual basis.

Payment Terms

Ananas Anam require confirmation of full payment before the release of any order, unless otherwise arranged directly with a member of the sales team.

Lead Time

Orders are dispatched between 2-5 business days from receipt of full payment.  Any requests for volumes in excess of 500 linear metres needs to be arranged with Ananas Anam directly and lead time may vary.

Changing or Cancelling Orders

Changes to your order are not applicable after payment has been made, any cancellation will be treated as a Return.

Returns

Your Piñatex order can only be returned with a prior agreement with the Ananas Anam sales team. If fabric is returned, there will be a handling charge of 30% of the invoiced product value – with a minimum charge of €75.00. We do not refund the initial shipping and handling fees.

Shipment Protocol

Ananas Anam outsource all our shipments to a 3rd party which enables us to release a high volume of orders on a bi-weekly basis. We use a Business UPS Account which provides extremely competitive rates against other shipping companies. We are unable to allow the arranging of alternative shipping methods, even if arranged by client, due to the complications and time constraints involved.

Shipping Terms and Conditions

While Ananas Anam organises the shipping of your order, Ananas Anam is not responsible for any import fees/customs charges. For all orders, any additional fees charged are the sole responsibility of the customer, also any requests for additional certificates or customs documentation.  Ananas Anam has no control over any additional taxes and/or import duties applied to the delivery of your order.

For more information on customs, duties, taxes and other import charges, please contact your local customs office.  The Harmonised Code applicable to our product is 5602101100.  Please note that if you choose to switch customs broker you assume responsibility from that point as Ananas Anam and its courier will no longer be able to assist.

Ananas Anam is required to state the full value of your order (i.e. the price) on the package. We cannot mark any package(s) as a “gift” to help avoid paying extra fees.

Shipping Contact

shipments@ananas-anam.com

+44 (0)20 7257 9372

 

For further information please see the FAQ